The Customer Consultative Committee (CCC) is a body established by the Water Regulatory Authority in cooperation with the respective municipalities. This commission is represented by one (1) representative of each municipality and is established in each service area, which operates in seven (7) regions of Kosovo where regional water service providers operate.
Responsibilities of the Customer Consultative Committee are as follows:
- Provide recommendations to the Authority on all issues of relevance related to water customer services in order to provide quality and non-discriminatory services to all customers;
- Assist the Authority by providing recommendations regarding: drafting of normative acts, setting tariffs, conducting customers service surveys for water services, and other issues related to customer rights;
- Examines and makes decision on water customer complaints that are filed against the decisions of the water service provider.