Water Services Regulatory Authority
(“WSRA”) is the independent economic regulator for
water and wastewater services in Kosovo.
The WSRA role is to ensure non-discrimination and provision of qualitative, efficient, and reliable services at a fair and reasonable price for customers with respect for environment and public health.
WSRA powers and responsibilities
License public enterprises that provide: (i) water supply and wastewater services, (ii) bulk water supply to water supply companies;
Set and approve service tariffs for regulated services, ensuring that tariffs are fair and reasonable and enable financial viability of service providers;
Monitor and enforce compliance with service standards for licensed service providers;
Supervise and enforce Customers` Charter which contains all rights and obligations for both, service providers and customer;
Supervise and enforce disconnection regime and unlawful connections;
Establish and support Customers` Consultative Committees in each service area - seven regions of Kosova.
In accordance with the law No. 05/L -042, WSRA is accountable to the Kosovo Assembly that appoints WSRA Director and Deputy Director.
Financing of WSRA
WSRA activities are financed from licence fees payable from licensed service providers.